Return Policy 30-Day Money-Back Guarantee Please inspect product within 24 hours of receipt and notify Corporate Accessories Group of any damage or shortage the same day of delivery. If for any reason you are not satisfied with a purchase beyond damage or shortage, you may return it for a refund or credit within 30 days as follows: Performance and delivery guarantee charges must be paid at time of order. Repair parts are excluded from this policy: all orders are non-cancellable and non-returnable. Product must be in original condition. Product must be in original product packaging, uncut, unmodified and unused. Product must be returned within 30 days of delivery date (your expense) through a “traceable means” (e.g. certified mail, UPS or FEDEX). All components and manual must be returned. A clear return address must be on the package. Credit or refund is issued for returned products less performance and delivery guarantee charges. Installed equipment and software are repaired or replaced under manufacturer warranty. Special order and value-added items are repaired or replaced under manufacturer warranty. Report defective or DOA products within 30 days of purchase. Items not in compliance with this return policy will be returned back to you at your expense. Please complete the return form included with your order and reference the original transaction number, or call our Customer Service team at 1-617-593-4994 if you need assistance. Corporate Accessories Group customers may return overstock inventory purchased within the past 31-60 days for a 20% restocking fee.   Damages in Shipment Regardless of your shipping terms, we will assist you if the merchandise is verified as damaged in transit. If this occurs, please take the following action: Do not accept a visibly damaged product until the person making the delivery has endorsed the air bill/bill of lading with a statement of the extent of the damage. If damage is concealed and found after unpacking, retain all packing material and immediately call us. Concealed damage must be reported on the same day of delivery. Notify us within 24 hours of damages so that we can provide you with assistance on the claim with the freight carrier. When calling, please have the sales order number at hand. Please send us copies of all air bills/bills of lading and inspection reports.   Corporate Accessories Group ©2007 Corporate Accessories Group. All Rights Reserved.